FREQUENTLY ASKED QUESTIONS
SMS BROADCAST SYSTEM

THE BASICS

01. WHAT IS THE "MOBILE BROADCAST SYSTEM"?
The "Mobile Broadcast System" is an all-in-one bundle of services designed for entrepreneurs seeking to start their own mobile advertising business. We offer the Mobile Broadcast System on a PRIVATE LABEL basis, for individuals and businesses who wish to offer mobile text broadcast to others. This highly specialized "mobile broadcast" system will enable you to offer mobile advertising service - with NO Telco charges, NO per-message fees, and NO monthly service fees whatsoever. 

02. WHAT IS A SHORT CODE?

A Short Code is an abbreviated phone number - which in our case, is a short, six-digit mobile number - that requires no area code and works anywhere in the U.S. You've probably seen TV and print ads asking people to "Just text OUR KEYWORD to 368674 to join and receive..." This six-digit number is known as a Short Code. Although short codes have several applications — from opinion polling to displaying on-demand information — they are also widely used as a subscription tool that enables consumers to opt-in and subscribe to a mobile campaign right from their phone.

03. DOES YOUR SHORT CODE WORK OUTSIDE THE U.S.?
No. The short codes that we use work only within the Continental United States, Hawaii, Alaska, US Virgin Islands, and Puerto Rico.

04. DO PEOPLE GET CHARGED WHEN THEY CALL YOUR SHORT CODE NUMBER?
No. The short codes that we use do NOT charge for any call. However, the caller must have a current text messaging or data plan from his/her mobile carrier in order to subscribe and be able to receive text broadcasts.
Standard charges from carrier may apply.

05. WHAT IS A "PUBLISHER"?
The term "publisher" refers to YOU - the individual or business entity that owns and offers the mobile advertising services. Since you are the owner of your own mobile advertising service, you are primarily responsible for the "CONTENT" that is being offered through your service. Hence, your role technically makes you a Content Provider, or what is referred to as the PUBLISHER.

06. WHAT IS AN "ADVERTISER"?
An Advertiser — also referred to as a "Broadcast Client" — is any business, professional, institution, or individual that sends text messages to its Subscribers through your service.  If you order our Mobile Broadcast System and offer Mobile Text Broadcast service to others, then Advertisers are your Clients. Advertisers pay you in order to use your service, which enables them to send mobile text messages to people who subscribe to their text broadcast.
• EACH Advertiser is assigned its own unique KEYWORD.
• EACH Advertiser can have UNLIMITED Subscribers.
• EACH Advertiser can send UNLIMITED Text Messages.

07. WHAT IS A "MOBILE SUBSCRIBER"?
A Mobile Subscriber — also referred to as "Recipient" — is a person who opted-in or subscribed to receive text messages from a specific Advertiser. Each individual Advertiser has their own Subscribers to whom they can broadcast mobile text messages.

09. WHAT IS AN "OPT-IN CODE"?
The OPT-IN CODE is the same as the DOMAIN NAME of the business that is offering the mobile text broadcast service. (As a Publisher offering Mobile Text Broadcast service, you will need to have your own domain name which will also serve as your official Mobile Opt-in Code. Your Opt-in Code is the FIRST word that consumers type when subscribing to your Advertisers.) 

10. WHAT IS A "KEYWORD"?
A KEYWORD is the word or name that an Advertiser chooses to specifically and uniquely identify itself to the general public. Each of your Advertising Clients will have their own unique Keyword. Their keyword is the SECOND word that consumers type when subscribing to a specific Advertiser.

11. CAN I USE THE SAME DOMAIN NAME TO MARKET BOTH BROADCAST AND BOUNCE AD?
No. If you intend to offer both Mobile Bounce Ad and Mobile Text Broadcast, you will need to allocate two unique Domain Names, one for each service. Most Publishers who do this, use the same domain name, but with different extensions. For example, you can use MYDOMAIN.COM for Broadcast, and use MYDOMAIN.NET for Bounce Ad. However, if you prefer, we also have a 2-in-1 System that offers BOTH Bounce and Broadcast delivery of Text Messages under a ONE domain name. Please check ComboText for more information about this system.

12. WHAT'S THE DIFFERENCE BETWEEN THE "BASIC" AND THE "PRO PLUS" SYSTEMS?
All mobile and messaging functionalities are the SAME. However, with the Basic System, you only get 100 Advertiser Keywords. With the ProPlus System, you get One (1,000) Thousand Advertiser Keywords plus the "txtNpix" feature which enables your advertisers to add pictures to their text messages. So, for just $100. more for set-up and $19./month extra, you get TEN TIMES MORE Keywords plus the "txtNpix" feature when you order the ProPlus system. 

SUBSCRIBING AND UNSUBSCRIBING

01. HOW DO PEOPLE SUBSCRIBE TO A SPECIFIC ADVERTISER?
To subscribe to a specific advertiser, consumers are required to text TWO WORDS: the DOMAIN NAME that identifies the owner of the service and the KEYWORD that identifies the Advertiser to which they wish to subscribe. Example: If the domain name is GETMSG and the advertiser's keyword is JOESBAR, then the consumer must text the words GETMSG JOESBAR to the short code number 368674 (because the domain name GETMSG is a dot-ORG).

02. WHAT DO YOU MEAN BY "DESIGNATED" SHORT CODE NUMBER?
Your designated short code number depends on the Domain Name that you use as your Mobile System. If your Domain Name is a DOTCOM, your designated short code number would be 368266 (which if you look at a cellphone keypad, spells d-o-t-c-o-m). If your Domain Name is a DOTNET, your designated short code is 368638. And if your Domain Name is a DOTORG, your designated short code 368674.

03. AFTER SOMEONE SUBSCRIBES VIA TEXT MESSAGE, WHAT HAPPENS NEXT?
When someone subscribes from their cell phone, the first thing that happens is that they would receive a text message requesting them to verify their intention to subscribe, usually by simply pressing the number "1" on their keypad. Once verified, they would receive a second message which will require them to reply the word "YES" to confirm their subscription. After that, the consumer is officially subscribed. The entire process may take one to two minutes to complete.

04. HOW DOES SOMEONE UNSUBSCRIBE?
There are two ways to unsubscribe: (A) Send a text message that says "STOP" along with the Opt-in Code and Keyword, or (B) After receiving a text broadcast from an advertiser, reply to the message with the word "STOP" to automatically unsubscribe.

05. WHAT IS "txtNpix" AND HOW DO PEOPLE RECEIVE THE PICTURE?
txtNpix is an upgrade supported feature that enables your advertisers to include in their SMS text message a link to a supported image. People who have smartphones can simply click on the link to view the accompanying image. Instead of just sending a simple text message, advertisers can now include an image which can enhance their marketing message and attract more customers.

06. IS "txtNpix" THE SAME AS MMS?
No. With MMS, the picture is an integral part of the text message, making MMS more expensive to deliver and possibly result in extra fees being charged to the recipient. txtNpix sends the picture separately through the Mobile Web, making it easily available to people with smartphones.

07. WHAT HAPPENS IF THE MOBILE CUSTOMER HAS AN ORDINARY CELL PHONE?
If the recipient of the text message does not have smartphone, they will still be able to receive the text message in full. However, their phone will not be able to click to view the accompanying image. This is why, even with the txtNpix feature, advertisers must still write their text message in a manner that is sufficiently comprehensive and effectively deliver their marketing message.

08. IS THERE A DEMO THAT I CAN TRY?
Yes. From your cell phone, you can text the words US99 REALTY and send to 368674 (DOTORG) to subscribe to a special service that will send you "New Property Listing Alerts" from a Real Estate Agent who is the owner of the keyword REALTY under the domain name US99.ORG. (Please note that this demo already uses our txtNpix feature. So, if you are using a smartphone, you will also receive the accompanying image.)

PRIVATE-LABEL WEBSITE

01. WHAT DO I NEED IN ORDER TO START MY TEXT BROADCAST SERVICE?
The key to getting started is to pick the DOMAIN NAME that you want to use. This domain name will be used as your official Opt-in Code, as your Marketing Website, and as your Mobile System Website.

02. WHAT DOES MY "WEBSITE" DO?
Your Marketing Website ... (1) Contains all the mobile system communications files needed to make your domain name function as a mobile subscription Opt-in Code; (2) Your website contains a Keyword Search & Registration Form which will enable potential Advertisers to check the availability of a keyword they wish to use; (3) Your website will be ecommerce-enabled and connects to your PayPal account, so Advertisers can order and pay for your service; (4) Your website also has an Admin Back Office where you can login to manage activities relevant to your service; and (5) Your website will also have a Client Back Office where all your advertisers can login and send their text broadcasts. 

03. CAN I SEE A SAMPLE WEBSITE LIKE THE ONE YOU'RE GIVING ME?
Yes. Go to FONEALERTS.COM. This will give you an idea of how your own website will look. You can also go to www.mdeals.org/admin and login to our demo Admin Back Office. The login Pub Key is MDEALS and the Password is 12345. 

IMPORTANT: The design of your website is by itself just a collateral element of our overall service. The most important and most valuable aspects of our service are NOT visible to you — which include all the Mobile Communications functionalities that: (a) make your Domain Name work with the Short Codes we use, and (b) enable your Advertisers to broadcast text messages to their subscribers.

04. CAN I SELECT ANY DOMAIN NAME I WANT FOR MY WEBSITE?
Yes. However, since your Domain name will also be used as your Opt-in Code, you should consider the following: (a) Keep your domain name short, preferably 15 characters or less. This will make it easier to remember and easier to type on a phone keypad; (b) Your domain name can only be a DotCom, DotNet, or DotOrg - because these three are the only ones that will work with the short codes we use.

05. I DO NOT HAVE A DOMAIN NAME; WHAT SHOULD I DO NEXT?
You can go to www.centralops.net to check whether the domain name you want to use is available. After that, go to our Domain Set-Up Form (at the Web address shown on the email you'll receive after you order your Mobile Broadcast System) and complete the form accordingly. You have the option to register the domain name - on your own - using any registry service you want, or we can register your domain name for you at no extra charge. However, we really recommend that you first check and make sure the domain name you want to use is available.

06. SHOULD I REGISTER MY OWN DOMAIN NAME OR SHOULD I LET BRANDEL DO IT FOR ME?
Registering your own domain name offers a lot of advantages, including the ability to choose your own registrar and control the records of your domain name for email and other purposes. Plus, if you wish to transfer or sell the domain name later on, you have full access to do whatever you want.

07. I ALREADY REGISTERED MY DOMAIN NAME; WHAT SHOULD I DO NEXT?
If you already own a domain name, simply go to our Domain Set-Up Form (at the Web address shown on the email that you'll receive after you order your Mobile Broadcast System) and complete the form accordingly. After completing the form, you will be instructed to point the DNS properties of your domain to our servers where we will host the site for you.

08. WHAT IF I AM ALREADY USING MY DOMAIN NAME AND IT HAS CONTENT?
If that's the case, keep your current website where it is and just register a NEW domain name which we can use EXCLUSIVELY for your Mobile Broadcast System. Once you allot a domain name for your Mobile Broadcast System, it will have to be hosted at our server and you will NOT have any backdoor access to the website. You will not be able to add or make changes to the content of the website. 

09. WHAT IF I WOULD LIKE TO DESIGN MY OWN MARKETING WEBSITE?
In that case, we recommend you use TWO domain names: (a) Use domain#1 for your Mobile System, which we will host and utilize for all mobile communications functions; and (b) Use domain#2 as your main marketing website, which you can host on your own, and design any way you want. 

10. CAN I HAVE BRANDEL CHANGE THE GRAPHICS OF MY WEBSITE?
We will NOT do any custom modification to your Website which we host for you. The website itself is just an accommodation on our part. The primary reason we are hosting your domain name is to program the domain with all the mobile functionalities that are needed, and to provide you and your Advertisers with a Back Office system.

11. CAN BRANDEL MAKE MY WEBSITE BLANK OR POINT TO MY SELF-DESIGNED WEBSITE?
Yes, we can. This situation usually comes up when the publisher (you) wishes to design and host their own marketing website. We can have the website we are hosting to display a blank screen, or we can have it point to another URL, which can be the marketing website you design and host on your own.

12. CAN I HAVE AN EMAIL ADDRESS USING MY DOMAIN NAME YOU'RE HOSTING?
No. We will NOT program any custom email address involving the domain name that we are hosting and using as your Mobile Opt-in Code. It would be better for you to use another domain name as an email address for your marketing or customer-contact needs. 

13. HOW CAN I SHOW THE KEYWORD SEARCH AT ANOTHER WEBSITE?
At your Admin Back Office, you will find an "I-Frame" HTML Script that you can add to any Web page that you design, and enable your Web page to display the Keyword Search features of your service and give potential Advertisers easy access to search and order the Keyword they want to use. The I-Frame script comes with very basic instructions, requiring that you to have a good working knowledge of HTML. (If you plan to use I-framing, you must have adequate knowledge of HTML and PHP. We do NOT provide any type of support or coaching as this is beyond the scope of our service.)

PAYPAL ACCOUNT

01. WHY DO YOU REQUIRE A PAYPAL EMAIL FROM ME?
As an added OPTIONAL feature, we've included an "order page" to the Marketing Website that we create and host for you. This page has an order button that will automatically connect your Client to PayPal, giving them the ability to order your service and pay with a Visa, Mastercard, Amex, Discover, or their PayPal account.

02. CAN I CHANGE THE AMOUNT I WANT PAYPAL TO CHARGE MY CLIENTS?
Yes. In your Admin Back Office, you will find a form that will enable you to make changes to the amount you want to charge your advertisers. You can charge both by-the-MONTH or by-the-YEAR, which gives your advertising clients the opportunity to choose which way they prefer to pay for your service.

03. HOW MUCH SHOULD I CHARGE?
As the owner of your own Mobile Broadcast System, you can charge your advertisers any rate you want. However, based on our observation of competitive industry pricing we recommend $49 Per MONTH or $499 Per YEAR. This pricing is extremely competitive considering that you're offering your advertisers UNLIMITED subscribers and UNLIMITED messaging with NO per-message fees whatsoever. 

04. I DO NOT HAVE A PAYPAL ACCOUNT; WHAT SHOULD I DO NEXT?
Setting up a PayPal account is FREE. Click here: (www.paypal.com) to sign up.

05. I ALREADY HAVE A PAYPAL ACCOUNT; WHAT SHOULD I DO NEXT?
If you already have a PayPal account, simply login to your website ADMIN Back Office and click on "Update/Modify Account Information" from the main menu. From there, you can enter your PayPal account email address as well as the prices you wish to charge for your service.

06. I ONLY HAVE A REGULAR MERCHANT ACCOUNT: WHAT SHOULD I DO NEXT?
In this case, you have TWO options: (1) Get a PayPal account and you can program your website's order button accordingly. (2) Design your own marketing website and use your merchant account to bill your advertisers. Please note that if you plan to take this route, you must have adequate knowledge of HTML and whatever other programming your merchant account requires. We do NOT provide any support or coaching on this matter as this is beyond the scope of our service.
DISTRIBUTORS / DISTRIBUTOR CODES

01. HOW DO I SET UP DISTRIBUTORS TO MARKET MY PRODUCT?
You can set up an unlimited number of distributors and affiliates to promote your service. Simply assign each distributor a CODE name or a number (or any combination of numbers and letters) by which you can easily identify each of your distributors. In order to get credited for their sale, your distributor must promote their unique Web address which will  look something like this: www.yourdomainname.com/?mpx=ZZZZZ  (Simply replace the ZZZZZ with the CODE you assign that distributor.)

02. HOW DO I KNOW WHICH DISTRIBUTOR MADE THE SALE ?
If an Advertiser uses the PayPal button to order your service, the Distributor Code is also sent to PayPal. This information will form part of the ITEM NAME, so you can identify which distributor brought in the order. Give it a try. Order a keyword by clicking the button that connects to Paypal. When the PayPal screen shows up, look at the "Item#". You will see MX=???? - reflecting the Distributor Code you used.

03. WHAT HAPPENS IF AN ADVERTISER DOES NOT ENTER A DISTRIBUTOR CODE?
If an Advertiser fails to enter a Distributor Code, the system will automatically display your Domain Name or the Number "111" as the distributor. So, when you receive an order notice from PayPal with your Domain Name or 111 as the a distributor, you'll know what happened. Chances are, this is an in-house sale that was not generated by a distributor, also making the sale non-commissionable.


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